Alysa Janine Linga

Customer Service Specialist

alysajanine@yahoo.com +63 967 162 1482 Pinamalayan, Oriental Mindoro, Philippines

Executive Summary

Customer Service Specialist with experience in different types of accounts, mainly with big telecommunication companies in the US and the UK. Freelance transcriptionist for 5 years.

Education

EMA EMITS College Philippines - Bachelor of Science in Computer Science
Lyceum of the Philippines University Batangas - Bachelor of Science in Nursing (Undergraduate)

Expertise

Transcription
Customer Service
Administrative Task
Email and Chat Support

Work Experience

Transcriptionist (Freelancer) - CIVICOM PACIFIC CORP.

May 2018 - Present

Transcribes audio recording assigned by clients.
Clean up transcription files, proofreading and correcting errors on the transcription.

Customer Account Executive - ALORICA LIPA

April 2016 - December 2017

Answers customer calls about billing issues, and other inquiries.
Offer products and services, assist customers with basic technical issues, and process payments.

Billing and Sales Representative - CONVERGYS PHILIPPINES

January 2015 - December 2015

Assist customers over the phone with their billing questions, issues and inquiries.
Offers products and services and process payments.

Billing and Sales Representative - VXI GLOBAL MAKATI

April 2014 - January 2015

Answers call from customers with inquiries on new products and questions on their bills.
Offer new products and services, helps them add new services on existing account and set up new accounts for new customers.
Assist customer with basic troubleshooting on their devices and processes payments.

Customer Service Representative - TELETECH STA. ROSA

March 2009 - April 23, 2014

Answers customer's inquiries, questions and issues on their bill over the phone.
Right fit customers products and services.
Processes payment and helps refill their account and assist customer on payment extensions.